GENERAL TERMS AND CONDITIONS

www.ruasandreis.com


© Copyright Protected Document


0. PRE-REGISTRATION INFORMATION


The General Terms and Conditions (hereinafter, the "General Conditions"), together with, as the case may be, the Particular Conditions that may be established (hereinafter, the "Particular Conditions"), which expressly regulate the access, use And the purchase and sale at a distance from the website of the OWNER OF THE WEB www.ruasandreis.com

The present General Conditions will have an indefinite period of validity and will be applicable to all the commercial operations of purchase and sale of the articles and / or products made through the online store of the website www.ruasandreis.com

These General Conditions will remain in force and will be valid for as long as they are accessible through the website www.ruasandreis.com

THE OWNER OF THE WEB reserves the right to unilaterally modify, without prior notice, these General Conditions, without this may affect the products that were acquired prior to the modification.

THE OWNER OF THE WEB reserves the right to replace at any time both the General Conditions and the Particular Conditions (the "New Terms"), as well as all legal notices, guidelines and / or regulations of use contained in www.ruasandreis. Com and that, as the case may be, will replace, complete and / or modify the General Conditions herein.

The CLIENT will be subject to the General Conditions in force at the time of placing your order. Its temporal validity coincides with the time of its exhibition, until the moment in which they are modified totally or partially.

The New Conditions will apply as soon as they are available to the CLIENT.

THE OWNER OF THE WEB informs that the CLIENT can have access to the General Conditions by clicking on the link "General Conditions of Contract".

We recommend that the CLIENT periodically consult the General Conditions, as they can be modified. You can always check the current version of these conditions at www.ruasandreis.com

In case of contradiction between the terms and conditions stated in the present General Conditions and the Particular Conditions, the conditions agreed in the latter instrument with respect to those incompatible terms, and only with respect to those products subject to those specific conditions, shall prevail.

Acceptance of this contractual document means that the CLIENT:


to. You've read, you understand and you're agree with this text.

B. That is a natural person or represents a legal entity with sufficient capacity to contract.

C. That assumes all the conditions and obligations herein.


1. INTERVENTION AND IDENTITY OF THE PARTIES


From one side,


THE OWNER OF THE WEB is RUAS & REIS, S.L., with C.I.F .: B-36305340 and domiciled at C / Enrique de Egas 28-30 bis | 29010 Málaga (Spain), with telephone + 34 647 89 26 26 and email info@ruasandreis.com


And on the other hand,


The CLIENT, registered in the website by means of a username and password, on which he has full responsibility for use and custody, being responsible for the veracity of the personal data provided to the OWNER OF THE WEB.

In view of the foregoing, the CLIENT shall be considered the natural or legal person who adequately accredits his / her condition and accepts these General Conditions and the Particular Conditions that, in their case, are applicable and that THE OWNER OF THE WEB Available on the website www.ruasandreis.com

In the case of individuals, it is expressly prohibited to purchase products by minors under 18 years of age or by legal entities that do not meet the requirements set forth in these General Conditions of Contract.

Ordering from the website by a minor who distorts the registration information will be understood under the supervision and authorization of their parents, guardians or legal representatives.

2. PURPOSE OF THE CONTRACT.


These General Conditions will regulate the commercial relationship that arises between THE OWNER OF THE WEB and the CUSTOMER for the purchases made through the online store that THE OWNER OF THE WEB makes available on the website www.ruasandreis.com

The purpose of this contract is to regulate the contractual relationship of purchase and sale born between THE OWNER OF THE WEB and the CUSTOMER at the moment in which the latter accepts during the purchase process the button "Place order with payment obligation".

The contracting entails the delivery, upon payment of a specific price and publicly exposed through the website, of a specific article and / or product.

The contracting through the website www.ruasandreis.com will mean the acceptance by the CLIENT of these General Conditions, as well as the acceptance of the conditions of use established for the navigation by the website, the mere navigation through it. These conditions will apply without prejudice to the application of the legal rules on the subject that are applicable in each case.

THE OWNER OF THE WEB does not assume any responsibility for the damages or damages that in the equipment of the CLIENT or of third parties can be caused by the navigation in the web site of the OWNER OF THE WEB, when such damages or damages are not caused by direct responsibility Attributable to the OWNER OF THE WEB.

THE OWNER OF THE WEB reserves the right to make the modifications that it deems appropriate, without prior notice, in the General Conditions.

These modifications may be made, through the website www.ruasandreis.com, by any form admissible in law and will be enforced during the time they are published on the website and until they are validly modified by later ones.

However, THE OWNER OF THE WEB reserves the right to apply, in certain cases, a Particular Conditions in preference to these General Conditions when it deems appropriate, announcing them in a timely and appropriate manner.

3. CONDITIONS OF ACCESS AND USE OF THE WEBSITE.


The access to the website is free and free, except for the cost of the connection through the telecommunications network provided by the access provider contracted by the user and implies without reservation the acceptance of these general conditions of use that The user claims to understand in its entirety.

Access to most of the contents of the website is completely free and does not require prior registration, without prejudice that THE OWNER OF THE WEB conditions the use of some of the services offered on its website to the previous completion of the corresponding registration form , And may involve the payment of economic amounts. In this last case the user will be informed of previous form, having to accept the corresponding conditions of contracting of this service.

Access to the website by minors is prohibited. However, in the event of access to the website and registration by a minor, it will be presumed that such access has been made with prior and express authorization of their parents, guardians or legal representatives, without prejudice to THE OWNER DE LA WEB reserves the right to carry out any verifications and checks deemed appropriate.

Under no circumstances THE OWNER OF THE WEB will be responsible for the veracity of the registration data provided by the user, so that each one will be solely responsible for the information provided to the OWNER OF THE WEB is adequate, accurate and accurate or, Otherwise, of the possible consequences that could result from the lack of quality of the data or from the false or inaccurate manifestations that it performs.
3.1. Requirements to obtain user status

In order to be able to carry out the purchase of the articles and / or products put by THE OWNER OF THE WEB at the disposal of the users, it is necessary that they be registered previously, facilitating through the forms prepared for that purpose, at least, the Registration data that are required as mandatory.

It is an essential requirement to be able to register as a user to be over eighteen (18) years and to provide through the website all the information required as mandatory. The registered user assumes that his user account is personal and non-transferable, being able to register on the Website both individuals and legal entities.

All registered users will have an access password, which will be in any case, personal, non-transferable, will have a limited temporary validity. This password must meet minimum length and security requirements. The user may modify or recover said password at any time, following the procedure provided in the Website. In no case THE OWNER OF THE WEB will have direct access to such password except for the provision of the service of access to the Website to users.

By virtue of the foregoing, it is the user's obligation to notify the OWNER OF THE WEB immediately of any fact that allows the improper use of the identifiers and / or passwords, such as theft, loss or unauthorized access to them, With the purpose of proceeding to its immediate cancellation. Until such facts are communicated, THE OWNER OF THE WEBSITE will be exempt from any liability that may arise from the improper use of identifiers or passwords by unauthorized third parties.
3.2. Low as a registered user

The user can, at any moment, request their removal from the website, simply by processing it through the section enabled for this purpose in the "My Account" section available on the website.

In any case, once the registration has been made, the user may request a new registration, with the right of the OWNER OF THE WEB not to admit such registration in the specific cases specified in the clause called "Requirements to obtain the condition of user ", Or in the event of a conflict or controversy between the parties, which is unresolved or has ended with acknowledgment of the user's fault or negligence and / or damage to the CONTRACTOR, its collaborators and associates or its users, customers or potential customers.

4. DESCRIPTION OF ARTICLES AND / OR PRODUCTS.


In compliance with current regulations and, in particular, Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, THE OWNER OF THE WEB offers in each of the sections of the website Www.ruasandreis.com, depending on the type of product in question, information about the product, its characteristics and prices.

The products offered, as well as other products that could be offered in the future through www.ruasandreis.com, will be delivered in exchange for the corresponding remuneration to be paid by the CLIENT, and will confer to the latter a right of use on them , Subject to the terms, conditions and terms of these general conditions and the particular conditions that, if any, are established.

However, THE OWNER OF THE WEB reserves the right to remove, replace or change the products offered through the website www.ruasandreis.com, by simply changing the content of the same.

In this way, the products offered at any time on the website www.ruasandreis.com will be governed by the General Conditions in force in each case. Likewise, THE OWNER OF THE WEB will have the power to stop offering, without prior notice and at any time, access to the products mentioned.

The descriptions, which in each case are established, will regulate the provision by the OWNER OF THE WEB of the products that are offered to the CLIENT.
4.1. Availability of articles and / or products

The availability of products offered by THE OWNER OF THE WEB through the website www.ruasandreis.com may vary depending on the demand of the CLIENTS. Although THE OWNER OF THE WEB updates the stock periodically, the product requested by the CLIENT could be exhausted at that moment. In such case, THE OWNER OF THE WEB will send an email to the CLIENT informing him of the impossibility of fulfilling the request.

In the event that the CUSTOMER has decided to make the payment in advance of products without stock and these are finally not available and / or does not agree with the deadline or the final price of the product and do not want to buy it, it will be returned The full amount paid. If the CLIENT includes a product without stock with others with stock the order will be retained until the final confirmation of all the products, being able to suffer delay the delivery of the same.
4.2. Indication and price validity

Product prices are always displayed in the Euro (€) currency and include the corresponding Value Added Tax (VAT) or other taxes that may be applicable, such as the WEEE collection rate for household appliances, and will be at all times the In force.

VAT is included in these prices, but not the shipping costs of the products. The shipping costs are borne by the CUSTOMER and will be added to the total amount of the selected products. You will be informed of these expenses before confirming the order and ending the hiring process.

The prices shown on the website www.ruasandreis.com apply exclusively to the products offered through this website and for as long as they remain published.

THE OWNER OF THE WEB expressly reserves the right to modify prices at any time without prior notice. However, in any case, the rates in force indicated at the time of making the corresponding order will be applied.

Unless expressly stated otherwise, prices include shipping, handling, packaging, shipping insurance or any other additional services and attachments to the service purchased.

The prices applicable to each product will be those published on the website www.ruasandreis.com and applied automatically by the contracting process in the last phase of the same.

Any payment made to the CONTRACTOR will entail the issuance of an invoice in the name of the registered CLIENT. This invoice will be automatically sent to the email address provided by the CLIENT, as well as sent with the purchased product.

Invoices will be issued and sent to the CUSTOMER always by email, except in the case that the CUSTOMER expressly requests the paper shipment by ordinary mail.

For any information on the order, the CLIENT can contact the OWNER OF THE WEB through the telephone +34 647 89 26 26 or the email address info@ruasandreis.com In any case it must be indicated in the subject of the message or In the call made the order number assigned to him and indicated in the confirmation email of the purchase.

5. USER REGISTRATION AND PROCESS OF PURCHASE.


The hiring procedure in the online store can only be done in Spanish language.

All the processing of the order, perfection of the contract as well as later communications with the client will be realized in Castilian language.

In case it could be carried out in another language it will be indicated before starting the hiring procedure.

The CLIENT to be able to access the products offered by THE OWNER OF THE WEB, must be registered through the website by creating a CLIENT account. For this, the CLIENT must provide freely and voluntarily the personal data that will be required in the form CREATE AN ACCOUNT and then click on the REGISTER button.

The CLIENT will select a username and a password, undertaking to make diligent use of them, and not to make them available to third parties, as well as to communicate to the PROVIDER the loss or theft thereof or the possible access by an unauthorized third party , In such a way that it will proceed to the immediate block, being the CUSTOMER the sole responsible for the damages that the same can suffer, or that can cause, by an improper use of their keys due to a bad custody or use of the same by their part.

The CLIENT is responsible for treating confidentially and responsibly the identity and password obtained in the register as CLIENT, not being able to transfer them to another.

The CUSTOMER will not be able to choose as CLIENT's name words that are intended to confuse others by identifying them as an integral member of the OWNER OF THE WEB, as well as expressions that are injurious, injurious and in general, contrary to the law or to the requirements of Morality and good manners.

In any case, the contracting platform of the OWNER OF THE WEB will inform the CLIENT, once the contracting procedure has been completed, via email, regarding all the characteristics, price, forms of transportation, date of contracting and estimated delivery of the service or Contracted product.

Once the CLIENT account has been created, it is reported that, in accordance with what is required by article 27 of Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce, the procedure of The following steps:

1. Once registered, and to proceed with the purchase of products, the CLIENT must select the product or products that you want to purchase and add them to your "Shopping Cart" by clicking on the ADD TO CART button.

2. The CUSTOMER will be able to verify that the product or products have been correctly added to his "Shopping Cart" basket in which the number of products selected must appear.

3. The CLIENT will have a detailed summary of the products of his "Shopping Cart", which includes:

Product image

    
Product description

    
Product availability

    
Unit price

    
Quantity

    
Total

    
Total products (VAT included)

    
Total shipping costs VAT included

    
Taxes

    
Total

4. The following will be shown to the CUSTOMER an electronic form that must fill in your billing information and complete address for the delivery of the merchandise. Once filled, click on the SAVE button.

5. If the delivery address of the merchandise is different from that indicated in the billing address, the CLIENT can add a new address by clicking on the ADD NEW ADDRESS button.

6. If the delivery address indicated in the billing data coindice with the delivery address these will be selected by default when ordering. In any case, the CLIENT can add additional addresses at any time through the address "My addresses". Always make sure you update your data if they have changed.

7. Before proceeding with the order, the CLIENT should read carefully the present general conditions and the data protection policy accepting them in full by marking the following check-box:

□ I am over 18 years old. I have read and accept the General Conditions of Contract and the Privacy Policy.

8. As a payment system of your order, the CLIENT will use one of the payment methods established by THE OWNER OF THE WEB on the website www.ruasandreis.com

9. The order will be processed once the CLIENT click on the button "Place order with payment" at the bottom of the page.

10. Once the purchase has been made, a confirmation of the purchase made, "Purchase Certificate", will be sent to the CLIENT, to the e-mail address indicated for that purpose, which will serve as proof of the operation carried out and that can be printed in paper. Also, you can consult and / or download the invoice in the "My Purchases" area. The order confirmation and the Purchase Certificate will not be valid as an invoice.

6. PAYMENT METHODS.


To proceed with payment, the CLIENT must follow each and every one of the instructions that are displayed on the website. The payment of the price of the articles and / or products can only be made through the forms of payment that are indicated at any time on the website.

In the case of payment by credit card and / or debit, payment will be subject to checks and authorizations by the issuing entities, but if the entity does not authorize the payment, it will not be possible to continue with the initiated purchase procedure, being automatically Canceled the order, and understanding that the purchase of the requested product was not made. The amount of the price of the product, as well as any tax that results from application, will be shown at the time of ordering.

As payment system there are 3 payment methods established on the website www.ruasandreis.com so that the CUSTOMER at your choice can place your order:

- Credit and / or debit card: The website has the BBVA e-commerce payment gateway installed. All the data provided to these effects are encrypted to guarantee the maximum security of the same. They are hosted on a secure server certified according to the protocol "Secure Socket Layer". Both personal and bank data will be protected with all the security measures established by the Organic Law of Data Protection 15/1999 and its Regulations of Development with total confidentiality. In no case will the data provided by the CLIENTS be stored through the payment gateway, and will only be kept while the purchase is made, payment is made and until the withdrawal period has elapsed.

- PayPal: The CLIENT can pay the amount of his shopping cart through the PayPal payment gateway.

- Bank transfer: The CLIENT can choose to make the payment of the order by transfer. You must click on the web link "payment by bank transfer" and follow the indications quoted.

7. ADDED VALUE TAX AND BILLING.


In accordance with the provisions of article 68 of Law 37/1992 of December 28, Value Added Tax, the delivery of the items will be understood as located in the territory of application of the Spanish VAT if the delivery address is In Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the legally valid at any time depending on the particular item in question.

In deliveries to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT by application of the provisions of article 21 of Law 37/1992, without prejudice to the application of the corresponding taxes and tariffs in accordance with current legislation In each of these territories. You expressly authorize us to issue the invoice electronically, although you may indicate at any time your willingness to receive a paper invoice, in which case, we will issue and remit the invoice in that format.

8. APPLICATION PROCESS.


Once verified the receipt of the payment of the article or articles for the total amount indicated in the purchase process, the OWNER OF THE WEB will initiate the processing of the order.

THE OWNER OF THE WEB does not guarantee the price offered in this order for more than five days from its date. If in five days payment had not been made by the means established for the purpose, the price may be modified.

The merchandise is sent with a delivery note, once the agency has confirmed to the PROVIDER that the merchandise has been delivered correctly.

Along with your order, you will receive the corresponding invoice in pdf format.

To this end, the CLIENT agrees that such invoice is sent by the OWNER OF THE WEB in electronic format to the email address provided. The CLIENT may, at any time, revoke this consent by sending an email to info@ruasandreis.com to receive the invoice in paper format.

It is also recommended that the client print and / or keep a copy in a durable medium of the conditions of sale at the time of placing his order, as well as the receipt of receipt sent by THE OWNER OF THE WEB by email.

THE OWNER OF THE WEB will endeavor to deliver the articles and / or products in the same way as they appear on the web. However, your suppliers may sometimes vary certain features or quantities offered in a batch without prior notice. THE OWNER OF THE WEB, without incurring any liability, may also vary these in a non-substantial manner without altering the description of the product as well as the qualities and ordinary uses expected thereof.

A copy of the delivery note detailing the merchandise of the complete order accompanies each expedition. The receiver is obliged to check that the number of his order and that of the delivery note coincide. It must also be verified that the number of packages on the delivery document of the carrier coincides with the number of packages delivered.

Upon delivery of the merchandise, the user must sign the delivery note giving their agreement to the delivery made. The user's compliance with the delivery note implies the waiver of any type of claim or complaint for damages, impurities or vices that can not be disregarded at the time of delivery in respect of the merchandise ordered and received.

The merchandise travels to its destination insured to all risks by the OWNER OF THE WEB, the cost of said insurance being included in the price corresponding to the epigraph of handling and postage.

In order to make the insurance effective as well as to correct any errors in delivery, it is a prerequisite that it be stated in the observations section of the delivery document of the carrier, any impact on the goods received or their packaging.

It is also imperative that this incident be communicated to the PROVIDER within a maximum period of 24 hours, this communication must be completed by filling in the corresponding form in the area registered users of the portal in the "Contact" section, and indicating in the topic of the form "Incidence in the delivery of order", indicate in the form the order number and article to which the incidence refers.

If these conditions are not fulfilled, THE OWNER OF THE WEB will not assume any responsibility on said merchandise.

9. CONDITIONS OF SHIPPING OF THE ITEMS AND / OR PRODUCTS.


The articles and / or products whose purchase has been made through the website www.ruasandreis.com will be sent to the postal address indicated in the order form by specialized transport agency, and can not correspond to a section of Post offices or public places, such as the public thoroughfare, squares, stations, airports or the like.

The delivery time will depend on the products and the province to which the shipment is made, and in any case begins to count since THE OWNER OF THE WEB receives the amount of the order.

However, it will not be liable for any failure to comply with those dates, provided that it is for reasons beyond the control of the CONTRACTOR.

In case that for reasons beyond the control of the OWNER OF THE WEB, the product requested in your order is not available, we will offer replacement of the requested product by another of the same price and similar quality, without prejudice to your right to cancel the order And request the return of the amounts paid.

If the delay in delivery is attributable to the OWNER OF THE WEB and exceeds the 7 working days following the date of confirmation of payment, the user may terminate the contract without the right to more compensation than the refund of the full amount paid for the merchandise whose Delivery would have been delayed. OWNER OF THE WEBSITE will proceed to reimburse this amount upon written request of the client, and after returning the goods in case it has been delivered before requesting in writing to the CONTRACTOR the resolution of the contract. Likewise, THE OWNER OF THE WEB will not be responsible for any loss of profits or damages arising, direct or indirect, and its maximum liability in any case will be the value of the merchandise.

9.1. Delivery times for orders and availability

Orders placed by the CLIENT through the www.ruasandreis.com website can be sent to residents of the Spanish Peninsular Territory, the Balearic Islands, the Canary Islands, the autonomous cities of Ceuta and Melilla, Andorra and the European Union.

Once the payment of the order has been confirmed, in case the requested products are available, the orders will be sent from the warehouse of the WEB OWNER or its suppliers to the delivery address indicated by the CUSTOMER.

The delivery times of the orders will depend on the physical location of the CUSTOMER or, if applicable, the different addressees, if any, as well as the ordering time (official Spanish peninsular time).

The delivery of the orders will be made at the address freely designated by the CUSTOMER and will be carried out, in a general way, by the transport agencies hired for this purpose by THE OWNER OF THE WEB, depending on the geographical location of the CLIENT in the following terms:

• For orders placed before 17:00 hours by the CLIENT and with recipients resident in any population of the Spanish peninsular territory, delivery will be made by the transport agency ENVIALIA within 72 working hours following the date of confirmation of the Payment, provided that there is stock available of the products in our warehouses or except due to force majeure. If there is no stock, the customer will be notified of the approximate delivery time. The delivery note will always be sent along with the product.

• For orders placed before 17:00 hours by the CLIENT and with recipients resident in any locality of the Balearic Islands, Canary Islands, the autonomous cities of Ceuta and Melilla and Andorra, the delivery will be made by GRUPO CORREOS in the 72 working hours after the date of confirmation of payment, provided there is stock available of the products in our warehouse or except due to force majeure. If there is no stock, the customer will be notified of the approximate delivery time. The delivery note will always be sent along with the product.

• For orders placed before 17:00 hours by the CUSTOMER and with recipients resident in any locality of a member country of the European Union, delivery will be made by UPS within 72 working hours after the date of confirmation of Payment, provided that there is stock available of the products in our warehouses or except due to force majeure. If there is no stock, the customer will be notified of the approximate delivery time. The delivery note will always be sent along with the product.

Unless there are circumstances arising from customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the article (s) and / or product (s) selected in the delivery deadlines indicated on the website and , In any case, within a maximum period of 30 days from the date of confirmation of the order.

9.2. Shipping costs

The expenses of shipments with their corresponding taxes will be displayed during the purchase process before the formalization of the order.

In general, shipping costs will be free for the CUSTOMER from € 40 per order (VAT included) for orders made by recipients resident throughout the Spanish peninsula, Andorra and Portugal.

• For orders made by recipients resident in any population of the Spanish peninsular territory for less than € 40 (VAT included), a shipping fee of € 5 (VAT included) will be applied, regardless of the weight of the shipment.

• For orders placed by recipients resident in any location in the Balearic Islands, Canary Islands, the autonomous cities of Ceuta and Melilla and Andorra, a shipping fee of € 15 (VAT included) will be applied regardless of the weight of the shipment .

• For orders placed by recipients resident in any locality of a member country of the European Union, consult us in the cost of the costs of sending your order by telephone on +34 647 89 26 26 or the email info@ruasandreis.com

10. INABILITY TO DELIVER.


If we can not deliver your order, we will try to find a safe place to leave. If we can not find a safe place, your order will be returned to our warehouse. We will also leave you a note explaining where your order is and how to order it to be shipped again. If you are not going to be at the delivery place at the agreed time, please contact us to arrange delivery on another day. In the event that 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we understand that you want to withdraw from the contract and we will consider it resolved. As a result of the termination of the contract, we will refund all payments received from you, including delivery charges (with the exception of the additional costs resulting from the choice of a delivery method different from the less expensive mode of delivery We offer) without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please note that the transport derived from the resolution may have an additional cost, so we will be able to pass on the corresponding costs.

If for some reason we can not meet the delivery date, we will inform you of this circumstance and we will give you the option to go ahead with the purchase by setting a new delivery date or cancel the order with the full refund of the price paid.

For the purposes of these Conditions, it will be understood that the "delivery" has occurred or that the order has been "delivered" at the time when you or a third party indicated by you acquires material possession of the products, which Shall certify by signing the receipt of the order at the agreed delivery address.

THE OWNER OF THE WEB does not assume any responsibility when the delivery of the order does not take place as a consequence of which the data provided by the CLIENT are false, inaccurate or incomplete or when the delivery can not be carried out for reasons beyond the company of shipments, Assigned for that purpose, such as the absence of the recipient at home or due to a loss of the package caused by the transport company, for unforeseeable or insurmountable reasons or causes.

Notwithstanding the foregoing THE OWNER OF THE WEB must take the required measures to a diligent merchant so that the delivery can be made within the agreed time, and if not, as soon as possible, to the satisfaction of the sender and the recipient, That no liability can be imputed against THE OWNER OF THE WEB.

The delivery times of the orders will be directly affected by the stock availability of the products that make up the order made by the CLIENT. Any delays that may occur will be communicated by THE OWNER OF THE WEB via email. Once received your order, check that it contains all the products requested in the order, and that these are in good condition. After 24 hours from the reception by the CLIENT, no claims will be accepted.

If the CLIENT does not receive the order in the delivery deadlines established in these conditions and from the date of leaving the warehouse, you can contact by phone + 34 647 89 26 26 or email info@ruasandreis.com

THE OWNER OF THE WEB will do everything possible to meet the delivery deadline indicated and if he had knowledge that for any reason it will not be possible, he will communicate it via email or telephone to the CLIENT. Shipments will be made through the services of specialized distribution agencies (ENVIALIA, CORREOS GROUP AND UPS).

THE OWNER OF THE WEB informs that a product is available if the suppliers that supply it have informed the existence of the product in its stores. The information on availability is received electronically at 8:00 a.m. each day (Spanish peninsular time). This information, unless indicated on the page, is not renewed until the following day. In certain circumstances, if the demand for a product is very high, it is therefore possible that it is not available at the time of ordering.

THE OWNER OF THE WEB, will inform the CLIENT of the non-availability of the product as soon as it has been informed by the supplier of the same, or of the impossibility of supplying the requested product.

The CLIENT may decide to cancel the order request or, if applicable, request the quotation of an alternative product with similar characteristics.

11. WITHDRAWAL OF ORDERS.

11.1. Information on the exercise of the right of withdrawal

When the CLIENT is a consumer and the contract is executed without the simultaneous physical presence of the CLIENT and the WEB OWNER (distance selling), the CLIENT shall enjoy the right of withdrawal described in this section.

The CLIENT has recognized the right to withdraw from the purchase made through the online store www.ruasandreis.com and therefore, if it is not satisfied, and provided that the very nature of the product purchased allows it, can return it within a term Maximum of fourteen (14) calendar days from the date of delivery of the order at the address indicated and without need of justification.

The withdrawal period will expire on the 14 calendar days of the day that the CLIENT or a third party indicated by him, other than the carrier, acquired the material possession of the product.

In order to exercise the right of withdrawal, the CLIENT must notify its decision to withdraw from the contract through a declaration made in any form admitted in law. You may use the form of withdrawal form below, although its use is not mandatory.

11.2. Form of withdrawal form

1. Data of the WEB OWNER

RUAS & REIS, S.L.

C.I.F .: B36305340

Address: C / Enrique de Egas 28-30 bis | 29010 Málaga (Spain)

Tel. + 34 647 89 26 26 e-mail: info@ruasandreis.com

2. I hereby inform you that I give up the purchase / sale contract of the following product ___ acquired on the day ___

4. Consumer Name

5. Consumer address

6. Signature

7. Date

To exercise the right of withdrawal, the CLIENT shall notify the CONTRACTOR of its decision to withdraw from the purchase contract through written communication addressed to the postal address C / ENRIQUE DE EGAS 28-30 BIS | 29010 MÁLAGA (SPAIN) or by e-mail to  info@ruasandreis.com. If you use this option, we will notify you by e-mail of the receipt of such withdrawal.
11.3. Consequences of withdrawal

In case of withdrawal, THE WEB OWNER will return to the CLIENT all payments received by him, with the exception of the additional expenses resulting from the election by him of a delivery method different from the less expensive mode of ordinary delivery that We offer, without undue delay and in any case, no later than fourteen (14) calendar days from the date on which we are informed of your decision to desist from this contract.

THE WEB OWNER may retain the reimbursement until the products have been received in their original packaging, or until the CLIENT has reliably submitted a reliable and verified proof of the return thereof, depending on which condition is met first.

The CLIENT must return or deliver the products directly to the CONTRACTOR in their original packaging, without undue delay and, in any case, within 14 calendar days from the date on which they communicate their decision to withdraw from the contract.

In any case, in order to use the right of withdrawal, it is necessary that the products be returned in their original packaging together with the purchase invoice.

THE WEB OWNER informs the CUSTOMER that if the product is not returned in the same original packaging, it will suffer a depreciation.

In the event that they are returned without such original or damaged packaging the amount to be paid to the CLIENT for the return of the product will be reduced by the corresponding amount.

The CUSTOMER will be responsible for the decrease in the value of the goods resulting from a manipulation of the same other than that necessary to establish its nature, its characteristics or its operation.

In order to comply with the withdrawal period, it is sufficient that the communication relating to the exercise by him of this right be sent, in the form and background described, before the corresponding term expires.

The return of the purchase amount will be made in the same payment method with which the product was purchased by the CLIENT, and all costs of transportation and return of the merchandise will be borne by the CLIENT.

Excluded from the right of withdrawal are those articles and / or products in which, due to the very nature of the products being acquired, it is impossible to carry out, without prejudice to the corresponding claim for damages and losses suffered, including, in particular , But not exclusively:

(I) Products made according to the specifications of the consumer or clearly personalized, or that by their nature can not be returned or can deteriorate or expire quickly.

(Ii) Sound or video recordings, discs and computer programs that have been unselected by the consumer.

(Iii) Computer files, electronically supplied, capable of being downloaded or reproduced immediately for permanent use.

(Iv) Daily press, periodicals and magazines

(V) Articles and / or products sealed for hygiene reasons that have been unsealed after delivery.

In any case, for the purposes of making use of the right of withdrawal, it is imperative that the articles and / or products are in perfect condition. The products must be returned in their original packaging together with the invoice. Before returning the product, the CLIENT must ensure that it is properly protected and sealed so that it does not suffer any damage during transportation.

The CLIENT's right of withdrawal is extinguished in advance if the OWNER OF THE WEB, with the express consent of the CLIENT or at his initiative, has already fully executed the provision of the contracted service before the expiration of the withdrawal period.

In this way, the CLIENT does not have the right to withdraw if the WEB OWNER supplies him with products made according to the CLIENT's specifications or that are clearly designed according to his needs or if the CLIENT himself has ordered the provision of a service before Of the expiration of the withdrawal period.

12. GUARANTEES APPLICABLE TO PRODUCTS.


If you contract as a consumer and user, we offer you guarantees about the products that we sell through the website, in the terms legally established for each type of product, thus responding to the lack of conformity of the same that manifests itself in A period of two years from the delivery of the product.

It is understood that the products conform to the contract provided that:

(I) They conform to the description made by us and possess the qualities that we have presented on the website,

(Ii) Are fit for the uses ordinarily intended for products of the same type and

(Iii) Present the usual quality and performance of a product of the same type that is reasonably expected.

In this sense, if any of the products were not in accordance with the contract, you must put it in our knowledge through the telephone +34 647 89 26 26 or the email info@ruasandreis.com

In case of a defective article and / or product, THE OWNER OF THE WEB must proceed, as appropriate, to the substitution, reduction of the price or resolution of the contract, procedures that will be free for the CUSTOMER. In the event that the product can not be replaced due to availability, the purchase will be refunded in full.

If an item and / or product has reached the customer broken, damaged or in bad conditions, THE OWNER OF THE WEB will be responsible for the costs of shipping and / or collection at your address and to replace it, without additional charges, all this And when it is recorded in the delivery note of the carrier the existence of any symptom of deterioration of the package received and communicated to the PROVIDER in a maximum of 24 natural hours.

THE OWNER OF THE WEB recommends the CLIENT to verify the good condition of the package before signing the delivery note of the carrier.

THE WEB OWNER may terminate the contract before the product or products are delivered to the CLIENT only if it has grounds to believe that the means of payment or the end of the purchase are not lawful or valid.

In this case THE OWNER OF THE WEB will contact the CUSTOMER and will clearly propose an alternative to save the detected irregularity. Likewise, THE OWNER OF THE WEB reserves the right to inform the competent authorities of any attempt to fraud or illegal use of their systems, being also entitled to use all legal means at their disposal to recover damages Or damages of any kind that such practices may cause.

12.1 Returns of defective products and / or products.

In the cases in which you consider that at the time of delivery the product does not conform to the stipulated in the contract, you must contact us immediately by means of our contact form providing the product data as well as the Damage that suffers, or by calling the number + 34 647 89 26 26 where we will indicate the way to proceed. The product can return it by delivering it to a courier that we will send to your home when requesting the collection. We will carefully review the returned product and will notify you by e-mail within a reasonable time if the refund or replacement (if any) is necessary. The refund or substitution of the article will be made as soon as possible and, in any case, within 14 days after the date we send you an email confirming that the refund or replacement of the nonconforming article proceeds. The amounts paid for those products that are returned because of a defect or defect, when it actually exists, will be fully refunded, including the delivery costs incurred to deliver the item and the costs that you incurred to return it to us. The refund will be made on the same payment method that was used to pay the purchase.

13. TREATMENT OF PERSONAL DATA.


In accordance with the Organic Law 15/1999 of 13 December on the Protection of Personal Data, THE OWNER OF THE WEB informs the CLIENTS of the website www.ruasandreis.com that all personal data provided By completing the electronic contact or registration form on the www.ruasandreis.com website, by sending e-mails to the different e-mail accounts under the dominion on the internet, callesandreis.com are incorporated in the files owned by the OWNER OF THE WEB duly registered in the Spanish Agency of Data Protection, for use by the different departments of the company in order to be able to provide the user our services, give them processing (management and collection of items and / or products purchased ) As well as send information and publicity by electronic means on the offers, promotions and recommendations of the OWNER OF THE WEB when it so instructs us.

By entering your data, the CLIENT gives your express and unequivocal consent to the PROVIDER to proceed, in compliance with the purposes mentioned in the previous section, to the processing of the personal data provided.

Such data will not be transferred by THE OWNER OF THE WEB to third parties without the express consent of the CLIENT. All this, without prejudice of the duty of collaboration of the OWNER OF THE WEB, before the competent administrative and judicial bodies that may require data of the affected CLIENT.

Likewise, THE OWNER OF THE WEB informs the CLIENT of the possibility of exercising the rights of access, rectification, opposition and, where appropriate, cancellation, by means of a letter addressed to the postal address C / Enrique de Egas 28-30 bis | 29010 Málaga (Spain) or through the email address info@ruasandreis.com attaching the affected, in both cases, proof of identity valid in law and clearly indicating the right that you want to exercise.

14. LIABILITY AND DISCLAIMER.


THE OWNER OF THE WEB can not guarantee the technical continuity of the online store of the website www.ruasandreis.com the absence of failures or interruptions of the service nor that the website will be available or accessible one hundred percent of the time. Nor can you guarantee the absence of viruses or other harmful components on the website or on the server from which it is supplied.

In no case, the unavailability of the www.ruasandreis.com website, or the existence of any failures in it, will in any way entitle the CUSTOMER or third parties, to claim for any concept some type of compensation or compensatory prebend.

The consumer and user has the right to repair the product, to replace it, to reduce the price or to terminate the contract, as established in Chapter II Tít. IV Book II of the General Law for the Defense of Consumers and Users.

If the product does not conform to the contract, the consumer may choose between repairing or replacing the product, both being free to the consumer, which will be carried out within a reasonable period of time depending on the nature of the products And the purpose for which they were intended.

If the repair is completed and the product is delivered, it still does not conform to the contract, the consumer may demand its replacement, price reduction or contract termination.

15. INTELLECTUAL AND INDUSTRIAL PROPERTY.


The website, including but not limited to programming, editing, compilation and other elements necessary for its operation, the designs, logos, text and / or graphics are owned by the WEB OWNER or, if applicable, licensed or Express authorization by the authors.

All contents of the website are duly protected by the rules of intellectual and industrial property, as well as registered in the corresponding public records.

The total or partial reproduction, use, exploitation, distribution and commercialization, in any case requires prior written authorization by the OWNER OF THE WEB

Any use not previously authorized by the OWNER OF THE WEB will be considered a serious breach of the intellectual or industrial property rights of the author.

The designs, logos, text and / or graphics not belonging to the OWNER OF THE WEB and that may appear on the website, belong to their respective owners, being themselves responsible for any possible controversy that could arise regarding them.

THE OWNER OF THE WEB recognizes in favor of its owners the corresponding industrial and intellectual property rights, not implying their mere mention or appearance on the website the existence of rights or responsibility of the OWNER OF THE WEB on them, nor Support, sponsorship or recommendation by the same.

16. LINKS.


The establishment of a hyperlink does not imply in any case the existence of relations between THE OWNER OF THE WEB and the owner of the website in which it is established, nor the acceptance and approval by the OWNER OF THE WEB of its contents or services. Those who intend to establish a hyperlink previously must request authorization in writing from OWNER OF THE WEB. In any case, the hyperlink will only allow access to the home page or home page of the websites, and you must refrain from making false, inaccurate or incorrect statements or indications about THE OWNER OF THE WEB, or include illegal content, contrary To good customs and public order.

THE OWNER OF THE WEB is not responsible for the use that each user makes of the information made available on the website or the actions performed on the basis of it.

THE OWNER OF THE WEB does not assume any responsibility for the information contained in third party web pages that can be accessed through "links" or links from any web page owned by the PROVIDER. The presence of "links" or links on the website of the PROVIDER is purely informative and in no case supposes suggestion, invitation or recommendation on them.

17. GENERAL.


These conditions have been set forth in good time, in accordance with current legislation. Likewise, THE OWNER OF THE WEB makes available these General Conditions, so that they can be stored and reproduced, thus fulfilling the legal duty of prior information.

THE OWNER OF THE WEB reserves the right to modify, at any time, and without prior notice, the presentation and configuration of the online store of the website www.ruasandreis.com, its functionality and / or contents In it are incorporated. Thus, as of ceasing in the provision of services at any time, keeping intact the commercial obligations or any type acquired up to that time.

In the event that any provision or provisions of these Purchase Conditions are considered null or void in whole or in part by any court, court or competent administrative body, said nullity or inapplicability shall not affect the remaining provisions. In such case, the clause or clauses affected will be replaced by another one or others that have the effects more similar to those of the substituted ones.

18. CUSTOMER SERVICE AND POST SALE.


In order to carry out any kind of consultation, to raise any suggestion, or to present a complaint or claim concerning the contracting of articles and / or products, it may be done by completing the contact form of the website, through the email address info @ callesandreis .com or by calling Customer Service on + 34 647 89 26 26 in the following telephone hours:

     From Monday to Friday from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 7:00 p.m.

     Saturdays and Sundays and public holidays closed.

19. EUROPEAN PLATFORM FOR THE SETTLEMENT OF ONLINE LITIGATIONS.


In case the user has had a problem with a purchase or the provision of an online service, may use this means to submit any claim in connection with such sale or provision of services, as well as opt for out-of-court settlement of the dispute Raised.

In accordance with Article 14.1 of Regulation (EU) 524/2013 applicable throughout the European Union, THE OWNER OF THE WEB makes available to the users of the website the following link: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES

Through this link, users of the website will be able to access the European Platform for Online Litigation in Consumer Matters (ODR).

20. JURISDICTION.


These general conditions are ruled by the Spanish Law. The parties submit, at their option, for the resolution of conflicts and with waiver of any other jurisdiction, to the courts and courts of the user's domicile.

If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect that provision or the part thereof that is null or ineffective, these General Conditions remaining in all other matters and Such provision being considered wholly or partly not included.

Likewise, these conditions are subject to any other provision, regulation or law that results directly or indirectly from its application.

21. Requirements for the publication of photographs in VIP CORNER


    
The sending of the photographs entails the total transfer of the rights of the images to RUAS & REIS, S.L. So that explicitly the author of the same allows its publication and diffusion.
    
Only photographs sent by clients of RUAS & REIS, S.L. will be accepted. Where they appear with clothing or fashion articles of our brand, purchased through the online store of the website RUAS & REIS, S.L.
    
The photographs must be sent by e-mail in .png / .jpeg format to the following address: vipcorner@ruasandreis.com indicating the author / owner of the photographs:
        
Name and surname
        
Email
        
Phone
    
The photographs must be submitted by their original authors and in the case that images of several people appear the original authors must have the corresponding authorizations of those.
    
RUAS & REIS, S.L. Is not responsible in any case for the sending of photographs that do not have the original authorship of the sender.
    
Photos that are under the age of 18 will be rejected.
    
Neither will photographs that infringe on decorum or public morals will be accepted.
    
RUAS & REIS, S.L. We reserve the right to publish the images submitted, being at the discretion of RUAS & REIS, S.L. The publication or not of the same.
    
The selected images will be published in the VIP CORNER section of the website www.ruasandreis.com
    
The use and dissemination of these images by RUAS & REIS, S.L. Shall in no case imply the right to receive any financial compensation from the customers.
    
At any time, customers may request the exercise of the right of cancellation and immediate withdrawal of their images from the website by sending an email to vipcorner@ruasandreis.com


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